REFUND POLICY Claims of defective merchandise must be made within 5 business days of receipt of goods. Receipt of goods is determined when items are picked up or tracking shows that the goods were signed for and delivered. Only defective merchandise that is not in agreement with the approved order will be accepted for credit or replacement. In the event of a return, a return authorization number must be obtained from the Headquarters office. To obtain RA# please email firstname.lastname@example.org and include invoice number, order #, and reason for return.