Effective Date: 9/17/2024
Business Name: CBC Marketing LLC
Website: customballcap.com
Email: [email protected]
Address: #2 Emerald Ridge, Sapphire, NC 28774, USA
At CustomBallCap.com, we are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
1. Information We Collect
We may collect and process the following types of personal data when you interact with our website or services:
- Personal Identification Information: Name, email address, phone number, billing/shipping address.
- Order Information: Product selections, payment details (processed securely via third-party payment gateways), and transaction history.
- Technical Data: IP address, browser type, device type, and browsing behavior on our website (collected via cookies).
- Communications: Messages, inquiries, or feedback submitted via email or contact forms.
- Marketing Preferences: Information about your preferences for receiving marketing communications.
2. How We Use Your Information
We use your personal data for the following purposes:
- Order Processing: To fulfill and deliver your orders, manage payments, and provide customer support.
- Customer Communication: To respond to your inquiries, send order updates, and manage customer service.
- Marketing & Promotional Activities: If you consent, we may send you promotional emails about our products, special offers, or other updates.
- Website Improvement: To analyze how our website is used, enhance user experience, and improve our services.
- Legal Compliance: To comply with legal obligations, including tax and accounting regulations.
3. Legal Basis for Processing Your Information
Under the GDPR, we rely on the following legal bases to process your personal data:
- Contractual Necessity: We process your personal data to fulfill the contract when you place an order with us.
- Legitimate Interests: We may process your data for business purposes, such as improving our services or ensuring website security.
- Consent: We will seek your explicit consent for marketing communications. You can withdraw your consent at any time.
- Legal Obligation: We may process your data where necessary to comply with a legal obligation.
4. How We Share Your Information
We do not sell or rent your personal data. However, we may share your data with:
- Third-Party Service Providers: For payment processing, order fulfillment, and shipping (e.g., DHL, FedEx, UPS), and website analytics (e.g., Google Analytics).
- Legal Authorities: If required by law, or to protect our legal rights.
All third-party providers we work with are GDPR-compliant and only use your data for the services they provide to us.
5. International Transfers
Our primary customer base is in the USA, but we may transfer your data to service providers located outside of the European Economic Area (EEA). When such transfers occur, we ensure that appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place to protect your personal data.
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including fulfilling legal, accounting, or reporting obligations. When your data is no longer needed, we securely delete or anonymize it.
7. Your GDPR Rights
If you are located in the EU, you have the following rights under the GDPR:
- Right to Access: You can request access to the personal data we hold about you.
- Right to Rectification: You can request correction of any inaccurate or incomplete data.
- Right to Erasure: You can request deletion of your personal data in certain circumstances.
- Right to Restriction: You can request a restriction on the processing of your personal data.
- Right to Data Portability: You can request a copy of your personal data in a structured, commonly used format.
- Right to Object: You can object to the processing of your personal data based on legitimate interests or direct marketing.
- Right to Withdraw Consent: You can withdraw your consent for data processing at any time.
To exercise these rights, please contact us at [email protected].
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us analyze web traffic, personalize content, and remember your preferences. You can manage your cookie preferences through your browser settings.
9. Data Security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. However, please note that no method of transmission over the Internet is 100% secure.
10. Children’s Privacy
Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we learn that we have collected data from a child without parental consent, we will delete that information.
11. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you via email.
12. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal data, please contact us at:
Email: [email protected]
Mailing Address: CBC Marketing LLC, #2 Emerald Ridge, Sapphire, NC 28774, USA